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Officer – Customer Operation West 2, Customer Service Jobs Vacancy at MTN Nigeria

MTN Nigeria is recruiting for Officer – Customer Operation West 2, Customer Service via online. Apply for ongoing MTN Nigeria Recruitment for Officer – Customer Operation West 2, Customer Service.

Job Title: Officer – Customer Operations West 2, Customer Services

Job Identification: 3000
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Customer Operations Walk-In
Division: Customer Relations

About the Job

  • Escalate and route customer issues to the relevant process operators.
  • Perform necessary system transactions related to customer request.
  • Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
  • Maintain Integrity of managing subscriber data/information.
  • Identify and report on customer impacting trends.
  • Generate periodic reports and other ad-hoc reports as requested by team lead.
  • Educate customer on use of products and services.
  • Enlighten and educate customers on new products and initiatives within MTN.
  • Document actions taken to resolve client problems.
  • Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
  • Follow through on customer queries ensuring prompt resolution and feedback.

Requirements for Officer – Customer Operation West 2, Customer Service Jobs Vacancy at MTN Nigeria

Education:

  • First Degree in any relevant discipline
  • Fluent in English.

Experience:

  • 3 – 7 years’ experience in an area of specialization; with experience working with others:
    • Experience working in a medium-sized organization
    • Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).

How to apply for MTN Nigeria Recruitment for Officer – Customer Operation West 2, Customer Service

To apply online – register here

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Blessed Vitus is the Founder and a Publisher at Efficiencyview.com. A seasoned online Publicist and a Geologist