Work with NuLife Intitute as Customer Service Representative at Boca Raton, Florida, United StatesBHN – Full time. See requirements and details about the job.
Health Network Management:
We are a medical management company located in the heart of Boca, dedicated to providing top-notch care and service to our patients. As we expand, we are looking for a dynamic and dependable Customer Service Representative to join our team.
Position: Customer Service Representative
- Manage and prioritize incoming phone calls.
- Understand and assess customers’ needs swiftly to ensure satisfaction.
- Establish and maintain strong relationships with our patient base through open and consistent communication.
- Deliver precise, valid, and comprehensive information using the necessary tools and methods.
- Efficiently handle patient complaints, offering suitable solutions and alternatives within set time limits and ensuring resolution.
- Accurately record customer interactions, process patient accounts, and organize documents.
- Adhere to all communication procedures, guidelines, and policies.
- Take the initiative to exceed customer expectations.
- Collaborate with and manage doctors on our medical platform, offering support as needed.
- Display proficiency with computers and relevant software.
Requirements for NuLife Intitute Recruitment 2023 for Customer Service Representative
- High school diploma or equivalent.
- Proven experience in customer support or as a Client Service Representative.
- Ability to juggle multiple tasks, set priorities, and manage time effectively.
- Professional and friendly demeanor.
- Quick learner with a willingness to absorb new information.
- Excellent phone communication skills and an active listener.
- Familiarity with CRM systems and best practices.
- Strong sense of responsibility and adaptability to deal with various patient personalities.
- Outstanding communication and presentation skills.
- Open-minded and receptive to feedback.