Apply for jobs vacancy at Air Peace Limited for the position of Senior Application Support Analyst via online. We are delighted to announce to you that Air Peace Limited is recruiting for Senior Application Support Analyst – apply now before registration form portal will closed.
We are recruiting to fill the position below:
Job Title: Senior Application Support Analyst
Purpose of Role
- The Senior Application Support Analyst will supervise other support analysts and play a critical role in managing and maintaining our application portfolio, including ERP, CRM, and all other bespoke, off-the-shelf, or enterprise applications.
- This role requires a deep understanding of application development, life cycle management, support, troubleshooting, and a proactive approach to ensuring the seamless operation of our website and software systems.
- The position will work closely with other department leaders to ensure IT is delivering as a business enabler across all sections of the organization.
- The ideal candidate may have previous aviation management experience and a proven track record of effective team management and results-driven leadership.
Key Accountabilities / Responsibilities
Application Support & Portfolio Managmenet:
- Take ownership of APL diverse application portfolio, including ERP, CRM, and other bespoke, off-the-shelf, or enterprise applications.
- Collaborate with cross-functional teams to understand application requirements, enhancements, and changes.
- Provide advanced technical support for applications, including incident resolution, troubleshooting, and performance monitoring.
- Act as the escalation point for complex application-related issues.
Jobs Requirements for Air Peace Recruitment 2023 for Senior Application Support Analyst
- Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- An M.B.A. or M.S. in information security is an added advantage. ITIL and SQL certification.
- Minimum of 7 – 10 years of experience in application support, with a focus on managing complex application portfolios and deploying business applications.
- Proficiency in troubleshooting application issues and system integrations.
- Strong knowledge of database management systems, technology stack, Net,
- MS SQL, Dynamics, Power BI and API Integration Platforms.
- Experience in designing, developing, deploying and supporting Dynamics CRM, ERP.
- Experience applying IT management operational teams, & in a business environment.
Job Specification (Key Result Area/Priority):
- IT Service Delivery
- IT Business Process Optimization
- IT Customer Satisfaction
- IT Stakeholder Relationship Management
- IT Good Corporate Governance & Compliance
- IT Organizational Effectiveness
Method of Online Application for Air Peace Recruitment 2023 for Senior Application Support Analyst
Interested and qualified candidates should CV to: email@example.com using the position as subject of email.